๐ฆ SHIPPING FAQ
Do you ship worldwide?
Yes. Eloy Royal ships worldwide with fast, reliable fulfillment partners.
How long does shipping take?
US Orders: 1โ5 business days
International Orders: 5โ10 business days
Do you offer express shipping?
Yes. Express options are available at checkout for select regions.
Where do orders ship from?
We ship from our partnered fulfillment centers to ensure the fastest delivery based on inventory availability.
Will I pay customs or duties?
Some international shipments may include customs fees depending on your countryโs regulations.
Do you ship to PO Boxes?
No. For security and tracking reasons, we do not ship to PO Boxes.
๐ ORDER & PAYMENT
How do I track my order?
Use the โTrack Orderโ page and enter your email + order number.
Can I change my address after ordering?
Contact support within 12 hours and we will attempt to update it before fulfillment.
What payment methods do you accept?
Major credit/debit cards, Apple Pay, PayPal, and secure checkout providers.
Can I cancel my order?
Orders can be canceled within 12 hours of purchase.
๐ RETURNS & EXCHANGES
What is your return policy?
You may return unused items within 7 days of delivery.
All items must be in original condition with original packaging.
Do you offer exchanges?
Yes โ exchanges are available within 7 days of receiving your order.
When will I receive my refund?
Refunds are processed within 3โ7 business days after we receive and inspect your return.
๐ PRODUCT
Are your products sustainable?
Yes, we prioritize eco-conscious materials whenever possible.
How do I choose my size?
Refer to our detailed Size Guide page for accurate measurements.
Are the materials high quality?
We source premium fabrics, metals, and materials from trusted partners.
Do you offer gift packaging?
Yes โ premium packaging is included with jewelry and select lifestyle items.