Frequently asked questions
🛍️ Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay for a fast, secure checkout.
Can I modify or cancel my order after placing it?
We process orders promptly to ensure timely delivery. If you need to make any changes or cancel your order, please contact our Concierge Team via live chat or at concierge@eloyroyal.com within 24 hours of placing your order. We aim to respond within 1 hours, though faster during business hours.
Where can I apply a discount or promo code?
Discount codes are automatically applied at checkout when eligible. If you have a promo code, you can also enter it manually on the right side of the checkout screen before completing your payment. Please note, only one discount code may be used per order.
🚚 Shipping & Delivery
Do you ship internationally?
Yes, Eloy Royal proudly ships worldwide. We offer free standard shipping on all international and domestic orders. Delivery times may vary by destination, but you’ll receive tracking information as soon as your order ships.
How long does delivery take?
U.S. orders typically arrive within 7–9 business days. International delivery times range from 7–9 business days depending on the region and shipping option selected.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking link. You can also track your order here.
🔁 Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unused items in original condition. For full details, visit our Refund Policy page.
How do I start a return or exchange?
To begin a return or exchange, please visit our Returns & Exchanges page and follow the instructions provided. For additional assistance, you can also reach out to our Concierge Team at concierge@eloyroyal.com.
Are return shipping costs covered?
Most of our products qualify for free return shipping. If your item is eligible, you’ll receive a prepaid return label. In cases where return shipping isn’t covered, we’ll clearly notify you during the return request process. Defective or incorrect items are always returned at no cost to you.
🌱 Sustainability
Is Eloy Royal eco-friendly?
Yes. We’re committed to sustainable practices—from eco-conscious packaging and responsible sourcing to supporting climate-positive projects. Learn more about our Climate Commitment.
Are your materials ethically sourced?
Absolutely. We work with trusted suppliers to ensure our materials are ethically and responsibly sourced across all product categories.
🧵 Product Information
How do I find my size?
Each product page includes a detailed size chart. If you're unsure, feel free to email us—we’re happy to help with personalized sizing guidance.
Are your products handcrafted or mass-produced?
Many of our premium collections—especially in fashion and jewelry—feature handcrafted elements made in small batches to ensure quality and uniqueness.
Can I request gift wrapping or custom notes?
Yes! We offer complimentary luxury gift wrapping and personalized notes at checkout. Ideal for birthdays, holidays, or special occasions.
📬 Still Have Questions?
Our Concierge Team is happy to assist. Contact us at concierge@eloyroyal.com or use our Contact Page.