Frequently Asked Questions

General Information
What is Eloy Royal?

Eloy Royal is a luxury e-commerce brand under Jaazi International, based in Montana, United States. We specialize in premium jewelry, fashion accessories, and high-quality lifestyle products, offering a seamless shopping experience worldwide.

Where is Eloy Royal based?

Our headquarters are in Montana, United States, but we serve customers globally through our online store.

How can I contact customer support?

You can reach our support team through:
📩 Email:helpcenter@eloyroyal.com
💬 Live Chat: Available on our website.

Orders & Shipping
Do you ship internationally?

Yes! We offer worldwide shipping to ensure customers everywhere can enjoy our products.

How long does shipping take?

hipping times vary depending on your location:

  • USA: 7-10 business days
  • International: 7-11 business days
  • Express shipping options are available at checkout.
How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to track your package on our website or the carrier’s website.

What should I do if my order is delayed?

If your order is delayed beyond the estimated time, please contact us at helpcenter@eloyroyal.com for assistance.

Payments & Discounts
What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Klarna (where available)

Do you offer discounts or promotions?

Yes! We frequently run exclusive discounts and promotions. Follow us on social media to stay updated.

Returns & Refunds
What is your return policy?

We offer a 7-day return policy for unused and unworn items. If you’re not satisfied, contact us for a return or exchange.

How do I request a refund?

To request a refund, email helpcenter@eloyroyal.com with your order details. Refunds are processed within 10-20 business days after receiving the returned item.

Are return shipping costs covered?

If the return is due to our error (e.g., wrong or defective item), we cover the shipping costs.

Products & Warranty
Are your products authentic and high-quality?

Absolutely! We take pride in offering high-quality, hand-selected products that meet premium industry standards.

Do you offer a warranty on products?

Yes! Our luxury products come with a one-year warranty against manufacturing defects. Please check individual product details for warranty coverage.

Account & Privacy
Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and receive exclusive offers.

Is my personal information safe?

Yes! We use SSL encryption and follow strict privacy policies to keep your data secure. We never share your information with third parties.

Social Media & Updates
How can I stay updated with new arrivals and promotions?

Follow us on our social media channels:
📌 Facebook:Eloy Royal
📌 Instagram:@eloyroyalofficial
📌 TikTok:@eloyroyal
📌 Pinterest:Eloy Royal

Can I collaborate with Eloy Royal as an influencer?

Yes! We are always looking for influencers and brand ambassadors. Contact us at helpcenter@eloyroyal.com for collaboration inquiries.