Frequently Asked Questions
Eloy Royal is a luxury e-commerce brand under Jaazi International, based in Montana, United States. We specialize in premium jewelry, fashion accessories, and high-quality lifestyle products, offering a seamless shopping experience worldwide.
Our headquarters are in Montana, United States, but we serve customers globally through our online store.
You can reach our support team through:
📩 Email:helpcenter@eloyroyal.com
💬 Live Chat: Available on our website.
Yes! We offer worldwide shipping to ensure customers everywhere can enjoy our products.
hipping times vary depending on your location:
- USA: 7-10 business days
- International: 7-11 business days
- Express shipping options are available at checkout.
Once your order is shipped, you will receive a tracking number via email. You can use this to track your package on our website or the carrier’s website.
If your order is delayed beyond the estimated time, please contact us at helpcenter@eloyroyal.com for assistance.
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Klarna (where available)
Yes! We frequently run exclusive discounts and promotions. Follow us on social media to stay updated.
We offer a 7-day return policy for unused and unworn items. If you’re not satisfied, contact us for a return or exchange.
To request a refund, email helpcenter@eloyroyal.com with your order details. Refunds are processed within 10-20 business days after receiving the returned item.
If the return is due to our error (e.g., wrong or defective item), we cover the shipping costs.
Absolutely! We take pride in offering high-quality, hand-selected products that meet premium industry standards.
Yes! Our luxury products come with a one-year warranty against manufacturing defects. Please check individual product details for warranty coverage.
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and receive exclusive offers.
Yes! We use SSL encryption and follow strict privacy policies to keep your data secure. We never share your information with third parties.
Follow us on our social media channels:
📌 Facebook:Eloy Royal
📌 Instagram:@eloyroyalofficial
📌 TikTok:@eloyroyal
📌 Pinterest:Eloy Royal
Yes! We are always looking for influencers and brand ambassadors. Contact us at helpcenter@eloyroyal.com for collaboration inquiries.