1-Year Limited Warranty
| Category | Details |
|---|---|
| What the Warranty Covers | For a period of 12 months from the date of delivery, your item is protected against manufacturing defects, structural defects or faulty workmanship, material defects impacting normal use, and missing parts or incorrect components. |
| Approved Claims | If your warranty claim is approved, we will provide replacement of defective parts, full product replacement, partial refund or compensation, or full refund (case-by-case). |
| Damage from Misuse | Damage from misuse, neglect, or abuse is not covered under warranty. |
| Normal Wear and Tear | Normal wear and tear including scratches, fading, pilling, and marks are not covered. |
| Pet Damage | Damage caused by pets is not covered under warranty. |
| Water and Weather Damage | Water damage or exposure to outdoor weather (unless rated for outdoors) is not covered. |
| Unauthorized Repairs | Unauthorized repairs or modifications void the warranty. |
| Transportation Damage | Damage caused during moving or transportation after delivery is not covered. |
| Exclusions | Products purchased outside EloyRoyal.com, clearance items, final sale items, or items with their own manufacturer policies are not covered. |
Outdoor Furniture Warranty Notes
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Outdoor swings, jhulas, and patio furniture are covered only for defects related to manufacturing or materials.
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Weathering or damage caused by environmental exposure is not covered.
How to File a Warranty Claim
To submit a warranty request, contact our team via Live Chat or email:
Contact us
Live Chat
Please include:
- Order number
- Your name and contact details
- Photos or video clearly showing the issue
- Photos of packaging (if applicable)
- A brief description of the problem
Our warranty team will review your case and respond within 24–48 business hours.
Important Notes
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Warranty is valid for the original purchaser only.
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Proof of purchase is required.
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Warranty solutions depend on product availability and supplier evaluation.
Assembly-Related Issues
- Products must be assembled according to the provided instructions.
- Damage caused by incorrect assembly is not covered under warranty.
Download your assembly guide from the email titled:
"Your Eloy Royal Assembly Guide Is Ready."
Need Help?
We're here to assist you.
For all warranty, product, or quality concerns, reach us anytime through:
Live Chat (fastest)
At Eloy Royal, your satisfaction and long-term experience matter deeply to us.