FAQ (Frequently Asked Questions)
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What is Eloy Royal?
Eloy Royal is an e-commerce store offering a wide variety of products across categories like men’s and women’s fashion, jewelry, home goods, kitchen supplies, tech accessories, health and beauty, sports gear, and more. We provide premium products and a seamless shopping experience for customers worldwide.
Where does Eloy Royal ship to?
We ship our products worldwide, including both domestic (USA) and international locations. Delivery times vary depending on the shipping destination and the supplier’s location.
How long does shipping take?
Delivery times vary based on the destination and product. On average:
- Domestic shipping (USA): 4-8 business days
- International shipping: 5-9 business days
Some products may arrive sooner, while others may take longer due to customs processing or shipping delays.
How can I track my order?
Once your order has shipped, we will send you an email with a tracking number and a link to track your package. You can also check the status of your order in the My Account section on our website.
What is your return policy?
We offer a 7-day return policy for most products. If you are unsatisfied with your purchase, you can return the item within 7-days of receiving it for a full refund or exchange. Items must be unused and in their original packaging. Some items, such as personal care products, may not be eligible for returns due to hygiene reasons.
How can I initiate a return?
To initiate a return, please contact our customer support at helpcenter@eloyroyal.com with your order number and reason for the return. Our team will guide you through the return process.
Do you offer free shipping?
Yes, free shipping is available on all items
What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay and Google Pay
How do I contact customer service?
You can contact our customer service team by emailing us at helpcenter@eloyroyal.com or filling out the contact form on our website or through Live chat. We aim to respond to all inquiries within 24-48 hours.
Are your products authentic?
Yes, all products sold by Eloy Royal are 100% authentic and sourced from reputable suppliers. We take pride in offering high-quality items across all categories.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We strive to process orders quickly, so changes may not be possible if the order has already been shipped.
Do you offer gift cards?
Yes, we offer Eloy Royal gift cards that can be purchased and redeemed on our website. These make perfect gifts for family and friends, giving them the flexibility to choose from our wide range of products.
How can I stay updated on new products and promotions?
To stay updated on the latest new arrivals, special offers, and exclusive promotions, sign up for our newsletter or follow us on social media.