Who We Are

Eloy Royal is operated by Jaazi International LLC, registered in Montana, United States. When you shop with us, you're trusting us with your personal information. We take that seriously.

This policy explains what information we collect, how we use it, and what control you have over it.

Information We Collect

When you place an order:

• Name, email address, billing and shipping address
• Payment information — processed securely by Shopify, never stored by us
• Phone number if provided
• Order details and transaction history

When you browse our store:

• IP address and browser type
• Pages visited and time spent
• Referring website or search term
• Device type and operating system

When you contact us:

• Your name, email, and the content of your message

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and tracking information
• Respond to your questions and support requests
• Improve our store, products, and customer experience
• Send marketing emails if you have opted in — you can unsubscribe at any time
• Comply with legal obligations

We do not sell your personal information to third parties. We do not share your data with anyone except as necessary to fulfill your order or comply with the law.

Third Parties We Work With

To operate our store, we share limited data with trusted service providers:

• Shopify — our ecommerce platform, which processes payments and stores order data
• Shipping carriers — your name and address are shared to fulfill delivery
• Email service providers — to send transactional and marketing emails you have opted into
• Analytics tools — anonymized browsing data to understand how our store is used

Each of these providers is bound by their own privacy policies and data protection obligations.

Cookies

Our store uses cookies to keep items in your cart, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though this may affect store functionality.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention requirements
• Opt out of marketing emails at any time using the unsubscribe link in any email we send

To exercise any of these rights, email us at support@eloyroyal.com.

Data Retention

We retain order and customer data for as long as necessary to fulfill our legal and business obligations. If you request deletion of your account and data, we will process this within 30 days.

Security

All data transmitted through our store is encrypted via SSL. Payment processing is handled entirely by Shopify's PCI-compliant infrastructure. We never see or store your full card details.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our store after changes constitutes acceptance of the updated policy.

Contact

Email: support@eloyroyal.com
Company: Jaazi International LLC, Montana, United States