Shipping policy
Eloy Royal Shipping Policy
Last updated: July 9, 2026
Where We Ship
Eloy Royal currently ships within the United States only. We do not ship to PO Boxes, APO/FPO addresses, or US territories at this time. International shipping is not currently available.
Shipping Cost
Shipping is free on all US orders. There is no minimum order value and no hidden fees at checkout.
Processing Time
Orders are processed within 1–3 business days of placement. Business days are Monday through Friday; weekends and public holidays are not counted.
Orders placed after business hours, on weekends, or on public holidays begin processing on the next business day.
Delivery Time
Once processed and dispatched, delivery takes 5–10 business days, depending on your location within the United States.
Estimated total timeline from order placement: 6–13 business days.
Deliveries may occur any day of the week, including Saturday and Sunday, depending on the carrier's operating schedule.
Order Confirmation & Tracking
You will receive an order confirmation email immediately after purchase. A second email containing your tracking number will follow once your order ships. Use this to monitor delivery through the carrier's website.
If you have not received shipping confirmation within 3 business days of your order, please check your spam folder, then contact us at support@eloyroyal.com with your order number.
Delivery Issues
Late deliveries: If your order has not arrived within the estimated window, check your tracking link. If tracking shows no movement for more than 3 business days, contact us at support@eloyroyal.com.
Missed deliveries: If a delivery attempt was made while you were unavailable, follow the instructions on the carrier's notification card. Contact us if you need further assistance.
Lost packages: If tracking shows "delivered" but you have not received your order, contact us within 48 hours at support@eloyroyal.com. We will open an investigation with the carrier.
Damaged in Transit
If your item arrives visibly damaged, email support@eloyroyal.com within 48 hours of delivery with photos of the damage and packaging. Please retain all packaging until the matter is resolved. We will arrange a replacement or refund promptly.
Jaazi International LLC
1001 S. Main St
Kalispell, MT 59901
United States
Email: support@eloyroyal.com