Refund policy

Eloy Royal Return & Refund Policy

Last updated: July 9, 2026

At Eloy Royal, we are committed to exceptional craftsmanship and service. If you are not completely satisfied with your purchase, this policy outlines your options.

Returns

United States:

We accept returns within 7 days of delivery. Items must be unused, unassembled, in original condition, and in original packaging with all hardware, manuals, and accessories included.

To initiate a return, please contact us at support@eloyroyal.com with your order number, product name, reason for return, and photos of the item's current condition. Once approved, our team will provide return authorization and shipping instructions.

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect — in which case Eloy Royal covers return and replacement shipping costs.

Please do not return any item without receiving return authorization from our support team.

Exchanges

Exchanges are available for eligible items within the 7-day return window, provided the item meets all return eligibility requirements listed above.

Non-Returnable Items

The following are not eligible for return:

• Products that have been assembled, modified, or altered
• Products showing signs of use, misuse, or customer-caused damage
• Products missing original packaging, hardware, manuals, or accessories
• Clearance, final-sale, or promotional non-returnable items
• Custom-made, made-to-order, or special-order products

Any non-returnable status is clearly indicated on the product page prior to purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@eloyroyal.com with:

• Order number
• Photos of the product and packaging
• Description of the issue

Please retain all packaging materials until your claim is reviewed. Eloy Royal will arrange an appropriate resolution — replacement parts, product replacement, repair assistance, store credit, or refund — at no additional cost to you.

Missing Parts or Assembly Issues

Some products require assembly. If parts are missing or a manufacturing defect is found during assembly, notify us within 7 days of delivery with your order number, photos of the affected components, and a description of the issue. Damage caused by improper assembly, misuse, or unauthorized modification is not covered.

Order Cancellations

Orders may be canceled within 24 hours of placement for a full refund. After this window, the order may already be in processing and cancellation may not be available; in that case, a return may be requested after delivery in accordance with this policy.

Refunds

Once a returned item is received and inspected, we will notify you of approval or rejection.

If approved, refunds are issued to the original payment method and processed within 7 business days. Financial institutions may require additional time to post the funds to your account.

Contact

Jaazi International LLC
1001 S. Main St
Kalispell, MT 59901
United States
Email: support@eloyroyal.com