Refund policy

Last updated: June 9, 2026

Return & Refund Policy

At Eloy Royal, we are committed to delivering exceptional quality and service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

We accept returns within 7 days of delivery.

To qualify for a return, items must:

Be in new, unused, and unassembled condition
Be returned in the same condition as received
Include all original packaging, hardware, manuals, and accessories
Be free from damage caused by misuse, modification, improper assembly, or normal wear and tear
Be submitted within 7 days of the delivery date

Returns requested after the 7-day return period will not be accepted.

How to Request a Return

To initiate a return, please contact our support team:

Email: support@eloyroyal.com

Please include:

Order number
Product name
Reason for return
Photos of the item in its current condition

Customers must receive return authorization and instructions from our support team before sending any item back.

Returns shipped without prior authorization may experience processing delays.

Return Shipping Costs

For standard returns, return shipping costs are the responsibility of the customer.

If an item arrives damaged, defective, or incorrect, Eloy Royal will provide appropriate resolution instructions and cover any replacement-related shipping costs where applicable.

Exchanges

We accept exchanges for eligible items within the applicable return period.

Exchange requests must satisfy all return eligibility requirements outlined in this policy.

Items Not Eligible for Return

The following items are not eligible for return:

Products that have been assembled
Products that have been modified, altered, or customized
Products showing signs of use, wear, misuse, or customer-caused damage
Products missing original packaging, hardware, manuals, or accessories
Clearance, final-sale, or non-returnable promotional items
Custom-made, made-to-order, or special-order products

Any applicable non-returnable status will be clearly indicated on the product page before purchase.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery.

Please provide:

Order number
Photos of the product
Photos of the packaging
Description of the issue

Please retain all packaging materials until the claim has been reviewed.

After evaluation, Eloy Royal will determine the appropriate resolution, which may include replacement parts, product replacement, repair assistance, store credit, or a refund.

Incorrect Items

If you receive an incorrect item, please contact us within 48 hours of delivery.

Please include:

Order number
Photos of the received item
Description of the issue

We will arrange an appropriate resolution at no additional cost.

Missing Parts or Assembly Issues

Some furniture products require assembly.

If you discover missing parts or manufacturing defects during assembly, please notify us within 7 days of delivery.

Please provide:

Order number
Photos of the affected components
Description of the issue

Damage resulting from improper assembly, misuse, or unauthorized modifications is not covered.

Order Cancellations

Orders may be canceled within 24 hours of placement for a full refund.

After 24 hours, orders may enter processing and cancellation may no longer be available. If cancellation is unavailable, customers may request a return after delivery in accordance with this policy.

Refunds

Once a returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Refunds are processed within 7 business days
Financial institutions may require additional time to post funds to your account

Contact Information

For return, refund, exchange, or warranty-related inquiries:

Eloy Royal Support
Email: support@eloyroyal.com

Response Time: Within 1 business day, Monday through Friday.