Everything you need to know about ordering from Eloy Royal. Can't find your answer? Email support@eloyroyal.com and we will reply within one business day.
Delivery
Where does Eloy Royal deliver?
We deliver across the United States. We do not currently deliver to PO Boxes, APO/FPO addresses, US territories or international addresses.
How much does shipping cost?
Shipping is free on every US order. There is no minimum order value and no hidden fees at checkout.
How long will my order take to arrive?
Orders are processed within 1–3 business days, then delivered within 5–10 business days depending on your location. In total, allow 6–13 business days from order to delivery.
Do you process orders on weekends?
Orders are processed Monday to Friday. An order placed on Friday evening, Saturday or Sunday begins processing on Monday. Carriers may deliver on any day of the week, including weekends.
How do I track my order?
You will receive an order confirmation email straight away, followed by a second email with your tracking number once your order ships. If you haven't received tracking within 3 business days, check your spam folder, then contact us.
Changes, returns and refunds
Can I cancel my order?
Yes, within 24 hours of placing it, for a full refund. After that, your order may already be in processing; you can request a return once it is delivered.
What is your return policy?
We accept returns within 7 days of delivery. Items must be unused, unassembled and in their original packaging with all hardware, manuals and accessories. Contact support@eloyroyal.com with your order number, the product, your reason and photos of the item, and we will send return authorization and instructions. Please don't send anything back without authorization. Read the full return & refund policy.
Who pays for return shipping?
Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect — in that case Eloy Royal covers it.
When will I receive my refund?
Once your return is received and inspected, approved refunds go back to your original payment method within 7 business days. Your bank may take a little longer to show the funds.
What if my furniture arrives damaged or incorrect?
Email us within 48 hours of delivery with your order number, photos of the item and packaging, and a short description. Keep the packaging until we've reviewed your claim. We will arrange a replacement, replacement parts, repair assistance, store credit or a refund at no cost to you.
What if parts are missing?
Let us know within 7 days of delivery with your order number and photos of the affected components, and we will resolve it.
Products
Does my furniture need assembly?
Some pieces require assembly. Each product page states what is involved, and assembly instructions and hardware are included in the box.
Will the color look exactly like the photos?
We photograph every piece as accurately as possible, but colors and finishes can look slightly different depending on your screen and lighting, and natural materials such as wood and stone vary from piece to piece.
How do I choose the right size?
Every product page lists full dimensions. Measure your room, doorways and stairwells before ordering, and leave around 30–36 inches of walkway around sofas and dining tables. If you're unsure, email us your room measurements and we will help.
About Eloy Royal
Who is behind Eloy Royal?
Eloy Royal is a modern luxury furniture brand operated by Jaazi International LLC, a company founded by Syed Aijaz and registered in Montana, United States. Read our story.
How can I contact you?
Email support@eloyroyal.com. We reply within one business day, Monday to Friday.