Return & Refund Policy

At Eloy Royal, we are committed to providing a premium shopping experience. If you are not satisfied with your purchase, please review the policy below.

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Return Window

We accept returns within 7 days of delivery.

To qualify for a return, items must:

• Be unused and unassembled
• Be in the same condition as received
• Include original packaging
• Include all parts, hardware, manuals, and accessories

Return requests submitted after 7 days of delivery will not be accepted.

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How to Request a Return

To initiate a return, contact us at:

Email: support@eloyroyal.com

Please include:

• Order number
• Product name
• Reason for return
• Photos of the item in its current condition

Do not ship any item back without written authorization from our support team.

Once your return request is approved, we will provide return instructions and the appropriate return address.

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Return Shipping Costs

For standard returns, return shipping costs are the responsibility of the customer.

If an item arrives damaged, defective, or incorrect, Eloy Royal will cover the cost of the replacement shipment and provide appropriate resolution instructions.

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Exchanges

We accept exchanges for eligible items within the applicable return period.

Exchange requests must meet all return eligibility requirements outlined in this policy.

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Items Not Eligible for Return

The following items are not eligible for standard returns:

• Fully assembled products
• Modified or altered products
• Products showing signs of use, wear, or damage caused by the customer
• Products missing original packaging, hardware, manuals, or components required for resale
• Clearance, final-sale, or non-returnable promotional items
• Custom-made or special-order products

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Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are issued to the original payment method
• Refunds are processed within 7 business days
• Financial institutions may require additional processing time before funds appear in your account

Original shipping charges are non-refundable unless required by law or due to an error on our part.

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Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery at:

support@eloyroyal.com

Please include:

• Order number
• Photos of the product
• Photos of the packaging
• Description of the issue

Do not discard the packaging until the matter is resolved.

After review, we will provide a replacement, repair solution, or refund as appropriate.

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Incorrect Items

If you receive an incorrect item, notify us within 48 hours of delivery by emailing:

support@eloyroyal.com

Please include:

• Order number
• Photo of the received item
• Description of the issue

We will arrange an appropriate resolution at no additional cost to you.

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Missing Parts or Assembly Issues

Some furniture products require assembly.

If you discover missing parts or a manufacturing defect during assembly, contact us within 7 days of delivery.

Please provide:

• Order number
• Photos of the affected components
• Description of the issue

Damage resulting from improper assembly, misuse, or unauthorized modifications is not covered.

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Order Cancellations

Orders may be canceled within 24 hours of placement for a full refund.

After 24 hours, orders may enter processing and may no longer be eligible for cancellation.

If cancellation is unavailable, customers may request a return after delivery in accordance with this policy.

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Contact Information

For all return, refund, exchange, or warranty-related inquiries:

Eloy Royal Support

Email: support@eloyroyal.com

Response Time: Within 1 business day, Monday through Friday